Clearly stated.

These terms govern access to and use of the BeautyIQ platform, the public website and the live demonstration environment. By creating a workspace, signing an order form or using the demo, you accept them on behalf of the business you represent.

Where a signed order form or master agreement is in place, that document takes precedence over these terms on any point where the two conflict.

Customer means the business that contracts for a workspace. User means a person authorised by the customer to access it. Workspace means the isolated environment provisioned for a customer. Records means the data the customer enters into or generates within the workspace.

BeautyIQ is a modular platform. A workspace is configured to the modules a customer requires, and modules may be added or removed over time by agreement. Nothing in these terms obliges a customer to take modules it does not use.

We continue to develop the platform. We may improve, extend or refine functionality, and we will not materially reduce the core functionality of a subscribed module during a term without notice and a reasonable alternative.

Access begins with a consultation. Scope, configuration, commercial terms and onboarding are agreed in writing before a workspace is provisioned. Pricing is not published and is set against the configuration agreed.

The live demonstration uses entirely fictional data for an invented business and is provided for evaluation only. It is not a workspace, it carries no availability commitment, and information entered into it may be reset at any time. Do not enter real personal information into the demonstration.

The customer is responsible for the users it authorises, for the access levels it grants them and for all activity conducted under their credentials. Credentials must not be shared between people.

The customer will notify us promptly of any suspected unauthorised access, and we will assist in securing the workspace.

We may suspend access where required to protect the platform or other customers, where use breaches these terms, or where fees remain unpaid after written notice. We will restore access as soon as the cause is resolved.

Records entered into a workspace remain the property of the customer. We claim no ownership of them and will not sell, license or disclose them, other than as required to provide the service or by law.

We process records only on the customer's documented instructions, as described in our Privacy Policy and the data processing terms provided at onboarding.

The customer is responsible for establishing a lawful basis for the records it holds, for the accuracy of those records, for honouring consent and Do Not Contact status, and for responding to requests from the individuals concerned.

Where a customer records health-related information such as contraindications or consultation notes, it remains responsible for the additional conditions that apply to that category of information.

Records may be exported at any time during a term. Following termination, an export remains available for thirty days, after which records are deleted in accordance with our retention schedule.

The platform may not be used to do any of the following.

Lead discovery surfaces information that is publicly available, together with its source. The customer remains responsible for how it contacts the businesses and individuals it identifies, and for compliance with direct marketing law in its jurisdiction.

BeautyIQ Intelligence produces briefs, priorities, observations and scores derived from activity within the workspace. These outputs are advisory. They support professional judgement and do not replace it.

Scores and observations are explainable by design. Where an output is inferred rather than counted, the platform indicates as much, and the underlying signals can be inspected.

Nothing produced by the platform constitutes clinical, legal, tax or financial advice. Decisions about treatment, suitability, employment or credit remain the responsibility of the customer and the qualified people it employs.

We aim for high availability and monitor the platform continuously. Where an availability commitment is agreed, it is set out in the order form together with the remedies that apply.

Planned maintenance is scheduled outside peak hours wherever practical, and material work is notified in advance.

Support is provided by email and in-platform during business hours in the customer's territory. Onboarding, configuration changes and training are provided as agreed at onboarding.

Fees, billing frequency and payment terms are set out in the order form. Fees are exclusive of VAT and other applicable taxes. Invoices are payable within the period stated on the invoice.

We may revise fees at renewal on not less than sixty days' written notice before the end of the current term.

Each subscription runs for the term stated in the order form and renews for successive equal terms unless either party gives written notice before the end of the current term.

Either party may terminate for material breach that remains uncured thirty days after written notice, or immediately on the other's insolvency. Termination does not relieve the customer of fees accrued to the date of termination.

The platform, its interface, its scoring architecture, documentation and all associated intellectual property remain ours. The customer receives a non-exclusive, non-transferable right to use the platform during the term for its own internal business purposes.

Where a customer offers suggestions or feedback, we may use them to improve the platform without obligation or attribution. Feedback never includes rights over customer records.

We warrant that the platform will be provided with reasonable skill and care and will perform materially as described in the documentation. Except as expressly stated, the platform is provided without further warranty of any kind.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

Subject to the above, neither party is liable for indirect or consequential loss, or for loss of profit, goodwill or anticipated savings, and each party's total aggregate liability in any twelve-month period is limited to the fees paid or payable by the customer in that period.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Neither party may assign without consent, save to a successor of its business. If any provision is held unenforceable, the remainder continues in force.

We may update these terms. Where a change is material, we will give notice through the platform or by email before it takes effect.